Staff Workflows

Workflow 1 - Register Customer for Daily Operations

Prerequisites

• Staff role access
• Customer KYC data available

Steps

1. Open Customer Management.
2. Click Add Customer.
3. Enter required details including civil ID and mobile number.
4. Upload civil ID front and back images.
5. Save and confirm profile creation.

Decision Points

• If customer is already registered, use existing profile instead of creating new.

Notes and Warnings

• Never reuse civil ID values. Post-create civil ID change is Head-only.

Workflow 2 - Create New Purchase Transaction

Prerequisites

• Customer is active
• Gold item details are verified

Steps

1. Open Transaction screen and select Create Purchase.
2. Select customer and verify transaction date.
3. Add gold items one by one with full details and image.
4. Enter purchase amount and verify allocation totals.
5. Save transaction.

Decision Points

• If customer is blocked, stop and inform branch manager.

Notes and Warnings

• After saving, staff cannot edit transaction details.

Workflow 3 - Collect and Post Payment

Prerequisites

• Transaction is ACTIVE
• Customer payment details are available

Steps

1. Open Payment screen.
2. Find transaction using number or customer lookup.
3. Enter payment amount and payment mode.
4. Verify allocation preview (interest first, principal second).
5. Add reason if discount is applied.
6. Submit and print or download invoice.

Decision Points

• If cross-branch payment is attempted and would close transaction, hand over to owning branch.

Notes and Warnings

• Payment cannot be deleted after posting.

Workflow 4 - Process Gold Item Release

Prerequisites

• Release is requested by customer
• Outstanding principal supports release value

Steps

1. Open Gold Release screen.
2. Select transaction and item to release.
3. Confirm current gold price and item valuation using: value = net weight x (purity / 100) x daily gold rate.
4. Verify released gold value does not exceed outstanding principal.
5. Submit release and issue invoice.

Decision Points

• If system blocks release because released value exceeds outstanding principal, collect payment first.

Notes and Warnings

• Release affects remaining principal and future risk profile.

Workflow 5 - Daily Risk and Gold Price Follow-up

Prerequisites

• Branch operating day has started

Steps

1. Open Gold Price screen and confirm current rate is entered.
2. Open Risk Monitoring and review flagged transactions.
3. Mark high-risk cases for manager follow-up.
4. Use notification panel to track related updates.

Decision Points

• If gold price is missing for the day, update it before valuation-sensitive tasks.