Role Guide - Branch Manager

Role Summary

Branch Manager runs one branch and supervises staff operations.

This role is responsible for branch health, financial correctness, and exception handling.

Core Responsibilities

• Register and maintain customers in the branch.
• Block customers when necessary with valid reason.
• Create and monitor purchase transactions.
• Approve and track discounts with proper notes.
• Manage item release and transaction status controls.
• Monitor branch risk alerts and response actions.

Accessible Features and Modules

• Customer management (add, edit, block, unblock, set default annual rate)
• User operations (view users, activate or deactivate STAFF in own branch)
• Transaction creation and selected edits (limited to non-financial fields before payment)
• Payment posting and discount application
• Gold release processing
• Status update to AUCTION
• Gold price update (branch scope)
• Branch reports and branch audit logs
• Branch threshold settings
• Cross-branch payment visibility for own branch transactions

Restrictions

• No payment deletion.
• No access to other branches' full data.
• Cannot alter system interest model.
• Cannot change customer civil ID.
• Cannot create or delete currencies.

Notes

• Customer blocking must include reason and date.
• Branch manager must ensure closures are completed only by owning branch.
• Branch manager cannot change customer branch assignment.